vpbet2 Privacy Policy

1. Introduction

vpbet2 ("vpbet2", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the vpbet2 platform at vpbet2.net. This Privacy Policy ("Policy") describes how vpbet2 collects, uses, stores, shares, and protects personal data in connection with the services we provide, including online casino games, live dealer tables, sports betting markets, and all related account, payment, and support functions.

This Policy applies to all registered players, visitors to the vpbet2 website, and anyone who interacts with vpbet2 through any channel, including our live chat support service. By registering an account or continuing to use the vpbet2 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the vpbet2 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the platform. If you do not agree to the terms of this Privacy Policy, you should not register or continue to use the vpbet2 platform.

2. Data We Collect

2.1 Registration and Identity Data

When you register a vpbet2 account, we collect the following personal data: your full legal name, date of birth, residential address (including city, district, and division within Bangladesh), a valid mobile number registered in Bangladesh, and your chosen username. This information is required to create and maintain your account, verify your identity, and comply with Know Your Customer (KYC) obligations.

2.2 Verification Documents

As part of our KYC process, vpbet2 may request copies of government-issued identification documents (such as your National ID Card or passport), proof of address documents (such as a utility bill or bank statement dated within 90 days), and confirmation of the payment methods associated with your account. These documents are processed and stored securely for the purpose of identity verification and anti-money laundering compliance.

2.3 Transaction and Financial Data

vpbet2 records all deposit and withdrawal transactions associated with your account, including transaction amounts in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or card), transaction reference numbers, and transaction timestamps. This data is retained for financial record-keeping, fraud prevention, and regulatory compliance purposes.

2.4 Gaming and Betting Activity Data

We record all gaming and betting activity on your account, including games played, bet amounts, odds accepted, wagering history, bonus usage, session durations, and win/loss records. This data is used to operate our responsible gaming tools (including deposit limits and self-exclusion), to resolve disputes, and to improve the quality of our platform.

2.5 Technical and Device Data

vpbet2 automatically collects certain technical data when you access the platform, including your IP address, device type and model, operating system, browser type and version, screen resolution, and connection information. This data is used to optimise platform performance, detect fraud, and for security monitoring purposes.

2.6 Communications Data

When you contact vpbet2 support via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, the nature of the query, and its resolution. This data is used for quality assurance, dispute resolution, and training purposes.

3. How We Collect Data

vpbet2 collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact support, or update your account profile.
• Automatically — through cookies, session tracking, server logs, and device fingerprinting technology when you browse or interact with the vpbet2 website.
• From payment processors — transaction confirmation data received from bKash, Nagad, Rocket, Upay, and card processing networks when you make a deposit or withdrawal.
• From third-party game providers — session and outcome data transmitted by licensed game studio providers (such as Evolution Gaming, Pragmatic Play, and Ezugi) for the purpose of maintaining accurate betting records and resolving disputes.

4. How We Use Your Data

vpbet2 uses your personal data for the following purposes:

Purpose	Data Used	Basis
Account creation and management	Registration and identity data	Contractual necessity
Identity verification (KYC)	Verification documents, identity data	Legal obligation
Processing deposits and withdrawals	Transaction and financial data	Contractual necessity
Fraud prevention and security monitoring	Technical data, transaction data	Legitimate interest
Operating responsible gaming tools	Gaming activity, account data	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Platform performance and optimisation	Technical and device data	Legitimate interest
Sending promotional communications (opt-in only)	Contact details, gaming preferences	Consent
Anti-money laundering compliance	Identity, transaction, and financial data	Legal obligation

vpbet2 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or where required to do so by applicable law.

5. Legal Basis for Processing

vpbet2 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the vpbet2 Terms & Conditions, including account creation, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, anti-money laundering checks, and responsible gaming obligations.
• Legitimate interest: Processing carried out for purposes that serve vpbet2's legitimate operational interests — such as fraud detection, platform security, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Where vpbet2 relies on your consent to process data — for example, to send optional promotional communications — you may withdraw that consent at any time by contacting support at [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Data

6.1 Service Providers

vpbet2 shares personal data with third-party service providers who assist in operating the platform. These providers include payment processing partners (bKash, Nagad, Rocket, Upay, and card networks), identity verification services, game studio providers (Evolution Gaming, Pragmatic Play, Ezugi, and others), cloud hosting and infrastructure providers, and customer support software vendors. All service providers are bound by contractual data processing agreements that require them to handle your data only for the specific purpose for which it was shared and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

vpbet2 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, a court order, or a legitimate regulatory request. In such cases, vpbet2 will disclose only the minimum data necessary to fulfil the legal obligation and will notify you of the disclosure where permitted by law.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of vpbet2's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. vpbet2 will provide reasonable notice of any such transfer and will ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Policy.

6.4 No Sale of Data

vpbet2 does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial profiling purposes. Your data is never shared with data brokers or advertising networks.

7. Payment Data and Security

All payment transactions on vpbet2 are processed through certified, third-party payment gateways. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, or Mastercard, your payment credentials — including mobile wallet PINs, card numbers, and bank account details — are entered directly into the payment provider's secure interface and are never transmitted to or stored on vpbet2's own servers.

vpbet2 retains only a transaction reference number, the payment method type, the transaction amount in Bangladeshi Taka (৳), and the timestamp for each transaction. This limited financial record is retained for account history, dispute resolution, and anti-money laundering compliance purposes. Full payment credentials are at no point accessible to vpbet2 staff.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit the vpbet2 website. vpbet2 uses cookies and similar tracking technologies (including session tokens, local storage, and device fingerprinting) to operate the platform, maintain your login session, remember your preferences, and analyse site usage patterns.

8.2 Types of Cookies Used

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect anonymised data about how visitors interact with the vpbet2 website, including pages visited, time spent, and error messages encountered. This data is used to improve platform performance.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to improve your experience on subsequent visits.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised account access attempts.

8.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the vpbet2 platform, including your ability to maintain a login session or access certain game features. vpbet2 does not use cookies to serve third-party advertising on the platform.

9. Data Retention

vpbet2 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and operational obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming and betting history: Retained for a minimum of 2 years for dispute resolution purposes, and longer where required by regulatory obligation.
• KYC verification documents: Retained for a minimum of 5 years following account closure.
• Support communications: Retained for a minimum of 2 years from the date of the relevant interaction.
• Technical and device data: Retained for up to 12 months for security and fraud prevention purposes, unless a specific incident requires longer retention.

Once retention periods have expired, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10. Your Privacy Rights

As a vpbet2 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. vpbet2 will respond to all verified requests within 30 days.

• Right of access: You may request a copy of the personal data vpbet2 holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you. Minor corrections (such as address updates) can be made directly from your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Certain data must be retained for compliance purposes even after account closure.
• Right to restriction: You may request that vpbet2 restricts the processing of your data in certain circumstances — for example, while a rectification request is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider.
• Right to withdraw consent: Where vpbet2 processes your data on the basis of consent — for example, for promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interest grounds, including profiling for marketing purposes. vpbet2 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.

11. Data Security Measures

vpbet2 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the vpbet2 platform.
• Encrypted storage of sensitive account and identity data at rest using industry-standard encryption protocols.
• Role-based access controls ensuring that only authorised vpbet2 personnel with a legitimate operational need can access personal data.
• Regular security audits and vulnerability assessments of the vpbet2 platform infrastructure.
• Two-factor authentication options for player accounts to provide an additional layer of login security.
• Automated fraud detection systems that monitor account activity for suspicious behaviour in real time.
• Staff data protection training to ensure all team members understand their obligations regarding personal data handling.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights, vpbet2 will notify affected players without undue delay and will take all reasonable steps to contain and mitigate the impact of the incident.

12. Protection of Minors

The vpbet2 platform is strictly for adults aged 18 years and above. vpbet2 does not knowingly collect, process, or store personal data belonging to persons under the age of 18. Our registration process includes age verification steps to prevent minors from accessing the platform. If vpbet2 becomes aware that personal data has been provided by a person under the age of 18, that data will be deleted immediately, the associated account will be closed, and any funds held in that account will be handled in accordance with our Terms & Conditions.

If you believe that a minor has registered an account on vpbet2 using false age information, please contact us at [email protected] so that we may investigate and take appropriate action promptly.

13. Changes to This Policy

vpbet2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where changes are material, vpbet2 will notify registered players via the mobile number or contact details on record, or through a prominent notice on the vpbet2 platform. The revised Policy will take effect from the date of publication. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how vpbet2 protects your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by vpbet2, please contact our support team using the details below. All privacy-related inquiries are handled in English and will receive a substantive response within 30 days of receipt.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 24 hours for email enquiries
• Subject Line: Please use "Privacy Request – [Your Username]" when emailing about a data rights request